Heads-Up Learning Refund Policy

Effective Date: July 2025
Last Updated: July 2025

Thank you for purchasing from Heads-Up Learning, featuring the Love & Growth and Transform Your Life book series. Our mission is to provide high-quality digital resources that help readers grow emotionally, strengthen relationships, and transform their lives.

Because our products are digital and delivered instantly, we have specific guidelines for refunds to ensure clarity and fairness.

1. All Sales Are Final

Due to the nature of eBooks and downloadable content, all sales are final and non-refundable once your order is confirmed and the product is delivered.

We encourage you to read product descriptions carefully and reach out with any questions before purchasing.

2. Exceptions for Technical Issues

Refunds or replacements may be issued only in the following situations:

• You were charged more than once for the same product (duplicate charge).
• You received a corrupted or unreadable file.
• You purchased the wrong file by accident, but have not downloaded or accessed the product yet.
• There was an error on our part, such as receiving the wrong file.

In these cases, please contact us at headsuplearning@heads-zup.com

 within 7 days of your purchase with:

1. Your Order Number
2. Proof of payment
3. A brief description of the issue (screenshots if applicable)

We’ll work to replace the product or issue a refund within 7–15 business days if eligible.

3. No Refunds for:

• Change of mind after purchase
• Failure to download or access the product due to reasons unrelated to our platform (e.g., device incompatibility)
• Claims made more than 7 days after purchase
• Products that have already been downloaded or accessed (unless the file is corrupted or incorrect)

4. Contact Us

If you encounter issues with your purchase, email us at:
Email: headsuplearning@heads-zup.com

Business Name: Heads-Up Learning

We’ll do our best to resolve your concerns promptly.

Important Notes

• This Refund Policy applies to all products sold directly through Heads-Up Learning via our website and official channels.
• For purchases made through third-party retailers (e.g., Amazon), please refer to their specific return and refund policies.